Terms & Conditions

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These Terms & Conditions ("Agreement") govern the provision of services by DigiScale Growth ("Company", "we", "us", "our") to clients ("Client", "you", "your"). By engaging our services, signing a proposal, or making a payment, you agree to be bound by these Terms & Conditions.

1. COMPANY INFORMATION

Business Name: DigiScale Growth

Location: Ahmedabad, Gujarat, India

Services Offered: Digital Marketing, Graphic Design, and Web Development Services

2. SCOPE OF SERVICES

All services provided by DigiScale Growth shall be specified strictly in the written proposal, quote, or service agreement. Unless stated otherwise, the Client is responsible for providing all necessary assets. A scope of work (SOW) shall outline specific deliverables, timelines, roles, and responsibilities.

2.1 Digital Marketing Services

Services may include, but are not limited to:

  • Search Engine Optimization (SEO)
  • Social Media Marketing
  • Paid Advertising Campaign Management
  • Content Strategy & Creation
  • Performance Marketing

The Company does not guarantee:

  • Specific search engine rankings
  • Guaranteed traffic volume
  • Exact return on investment (ROI)
  • Specific lead or sales numbers

Results depend on multiple factors, including market competition, platform algorithms, and client cooperation.

2.2 Graphic Design Services
  • Deliverables shall be provided as per approved scope.
  • Revisions are limited to the number specified in the proposal.
  • Additional revisions beyond agreed limits require extra cost.
  • Final files shall be delivered in agreed formats only.
  • Source files explicitly requested may incur additional cost.
2.3 Web Development Services
  • Website scope shall be strictly defined as in the agreed proposal.
  • Domain and hosting setup are not included unless expressly mentioned.
  • Third-party themes, plugins, APIs, or software licenses are client's responsibility.
  • Post-launch support must be covered via a separate agreement.
  • Any out-of-scope modifications requests will require an additional time & agreement.

3. PAYMENT TERMS

All services require primary 50% advance, and final clearance payment of the project on completion as agreed in writing.

All invoices are due within 7 days. Late payments may attract a late fee of 1.5% monthly.

All monthly retainer services are to be paid in advance.

All payments via wire transfer, UPI, or check explicitly are to the Client.

All taxes applicable are to be borne by the Client directly or implicitly.

4. REFUND & CANCELLATION POLICY

4.1 Upfront fees made are typically non-refundable unless uninitiated.

4.2 Retainer based services require a 30-day written cancellation notice.

4.3 Cancellations in mid-project require full payment pay for all work completed prior to cancellation date.

4.4 Refunds are subject to DigiScale Growth's unreturned, unreceived deliverables conditionally.

We do not offer refund based on poor results.

5. CLIENT RESPONSIBILITIES

The Client agrees to:

  • Provide required content, access data, and resources in time.
  • Ensure accuracy of information sharing.
  • Review timely updates and feedback.
  • Conform to legal mandates (copyrights, terms).

Delays in Client resources may result in project delays or penalty by DigiScale Growth.

6. OWNERSHIP & INTELLECTUAL RIGHTS

6.1 All final approved work reverts fundamentally upon full actual payment to DigiScale Growth.

6.2 DigiScale Growth reserves explicitly the right without limitation to explicitly keep within its portfolio files:

  • Proprietary strategies
  • Working frameworks
  • Working creatives
  • Underlying codebases

6.3 DigiScale Growth may explicitly showcase the finished work in its portfolio explicit of NDA provisions overriding.

7. CONFIDENTIALITY

Both parties agree to main strict confidentiality of proprietary business information shared during the course of engagement.

We outright respect non-disclosure acts / agreements.

8. THIRD-PARTY PLATFORMS & TOOLS

We use various 3rd party tools and are not responsible for actions performed heavily or taken initiated:

  • Google
  • Meta
  • Instagram
  • MailChimp

DigiScale Growth is not responsible for:

  • Algorithm changes
  • Account suspensions due to policy violations
  • Platform downtime
  • Third-party software failures

9. LIMITATION OF LIABILITY

DigiScale Growth shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits or business interruptions
  • Damages due to third-party actions

Total liability shall not exceed the total fees paid by the Client for the specific service in dispute.

10. PERFORMANCE DISCLAIMER

The Client acknowledges that:

  • Marketing carries inherent risks and guarantees.
  • Advertising platforms can fail.
  • Digital marketing campaigns depend on market factors
  • Increased traffic does not guarantee exact conversions.

Marketing explicitly relies heavily on varied explicit reliant unreceived input.

11. TERMINATION

Either party may terminate a retainer by written notice.

Immediate termination is exclusively invoked on:

  • Non-payment
  • Illegal business activities
  • Harassment issues
  • Breach of agreement

Outstanding fees become strictly due immediately across irrespective.

12. FORCE MAJEURE

The Company shall not be liable for delays or failure in performance due to events beyond reasonable control, including:

  • Natural disasters
  • Government restrictions
  • Internet outages
  • Platform shutdown
  • Pandemic-related disruptions

13. NON-SOLICITATION

The Client agrees not to directly hire, solicit, or engage any employee, contractor, or consultant of DigiScale Growth during the term of engagement, and for 12 months thereafter, without written consent.

14. GOVERNING LAW & JURISDICTION

This Agreement shall be governed by the laws of India.

Any disputes arising from this scope of work explicitly outlined herein shall be subject to the jurisdiction of courts in Ahmedabad, Gujarat.

15. AMENDMENTS

DigiScale Growth reserves the right to update these Terms & Conditions at any time. Updates versions shall be effective upon publication on the website.